Booking spam

This article explains how to respond to "Booking spam alert" emails.

When bookings are created, they go through a process to determine if they're likely to be spam or not. Each booking is then marked accordingly as spam, or not spam in MMS.

Bookings marked as spam are not sent to the member. Bookings not marked as spam are immediately sent to the member.

When a booking is marked as spam, we like to introduce a human perspective into the workflow to ensure the booking isn't a false positive, and that the member hasn't missed a potential booking opportunity.

Checking for spam

When a "Booking spam alert" email is received, follow these steps to check for a false positive:

• Click on the link in the email to be taken to MMS.
• You should land on the overview for the booking.
• Review all information provided in the name, phone, email and requirements fields.
• If you believe the email to be a legitimate booking click Actions > Mark as ham;

• At this point, the booking immediately enters the notification workflow and is sent to the member based on notification criteria in their MMS record.

Checking for ham

We don't have alerts to check each booking not identified as spam, however, from time to time we will encounter false negatives in which a spam booking is not detected as such and is forwarded to the member.

If a member alerts you to this, it is advisable to take the following action in MMS to help train the spam detection algorithm:

• Log into MMS.
• Navigate to Member bookings and find the appropriate booking.
• Click on the value in the Name column to navigate to the overview for the booking.
• Review all information provided in the name, phone, email and requirements fields.
• If you believe the email to be spam click Actions > Mark as spam;