Feedback process

The feedback process in RASNet will help the marketing team to improve communication throughout the program. This article will help you to understand how you will be notified of feedback relating to your role when members submit feedback using the feedback form in RASNet.

Steps to manage warranties and feedback

1. When a feedback form is submitted, a conversation will be created in Help Scout. If there is a member involved, this will always be sent to the member's BDM and any RMs that have selected to be notified.
2. The marketing team have the ability to choose which feedback you want to be notified of. For example, members of the marketing team would likely choose to be notified of RAS merchandise and Google and Facebook marketing feedback.
3. To set this up, follow the following steps;
   1. Log in to MMS
   2. Navigate to your user profile
   3. Scroll to the feedback and warranties section (you will not see this if your only role is BDM)
   4. Select the forms and issue types you would like to be notified of.

Please note: BDMs cannot edit this selection, they will be notified of all support categories if their members are involved.